Post Call Analysis

Actionable structured data and insights from every call

Turn spoken conversations into structured business data. Movoice automatically generates executive summaries, detects caller sentiment, flags objections, and extracts custom JSON fields into your CRM.

Call Summary: Customer requested upgrade to Annual Tier. Budget: $4,500. Sentiment: Enthusiastic.
Webhook Dispatched: Updated Salesforce Deal #8912, created task for Account Manager.

Live Integrations & Sources

Full dual-channel transcript99.2% accuracy
Custom JSON schema parser12 fields extracted
Sentiment & emotion modelConfidence 0.96
Action item generator2 tasks assigned
CRM webhook integrationSalesforce synced

Trusted by 10,000+ businesses worldwide

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The Challenge

Audio recordings hold critical insights that never get read.

Human agents hate manual post-call notes (ACW). Critical customer feedback, competitor mentions, and deal risks get buried in unlistened audio recordings.

Incomplete CRM data

Rushed human reps enter sparse, generic notes that leave the rest of the company in the dark.

Blind spots on customer churn

Leadership has no real-time visibility into why deals are stalling or why customers are complaining.

Lost follow-up tasks

Commitments made by agents over the phone (e.g. 'I'll email you that quote') slip through the cracks.

Costly After-Call Work (ACW)

Agents spend 2 to 4 minutes after every call writing summaries, wasting 25% of their working hours.

The Solution

Instant structured intelligence delivered the second calls end

Movoice extracts key facts, evaluates intent, and pushes clean JSON payloads directly to your stack.

Executive bullet summaries

Read a 3-bullet summary of a 20-minute conversation in 5 seconds flat.

Custom JSON schema extraction

Instruct the AI to pull specific variables (e.g. budget, timeline, competitor mentioned, model number).

Sentiment & mood scoring

Track caller emotional shifts from opening greeting to closing remarks with numerical satisfaction scores.

Automated action item detection

Identifies promised next steps and automatically creates follow-up tasks in Asana, Jira, or your CRM.

Objection & topic tagging

Auto-categorize calls by topic (Billing, Technical, Pricing) and track emerging customer trends.

PII redaction

Automatically masks credit cards, Social Security Numbers, and passwords from transcripts and logs.

How it works

How Post Call Analysis works

01

Define extraction schema

Specify the exact fields, summary format, and metrics you want captured from each call.

02

Connect webhook endpoint

Enter your webhook URL or authenticate your CRM to receive instant post-call payloads.

03

Calls process automatically

Our models generate transcripts, summaries, and data extraction within 2 seconds of call completion.

04

Analyze aggregate trends

View charts on top caller questions, sentiment trends, and team performance in your analytics suite.

Transform your operations with Post Call Analysis

Deploy AI voice agents with enterprise post call analysis in minutes.

No credit card required