Knowledge Base

Grounded answers directly from your documents & FAQs

Connect your knowledge base, website URLs, PDFs, and internal SOPs. Movoice delivers factually accurate, hallucination-free answers over the phone in milliseconds.

What is your refund policy on opened electronics after 30 days?
According to our return policy, opened electronics qualify for store credit up to 45 days with original proof of purchase.

Live Integrations & Sources

Return & Refund Policy.pdf12 pages synced
Help Center / Zendesk248 articles
Product Catalog v4.21,200 SKUs
Live URL crawlermovoice.ai/pricing
Warranty GuidelinesUpdated 2d ago

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The Challenge

Scattered knowledge leads to inaccurate, inconsistent answers.

Human agents struggle to search hundreds of policy docs during live calls, leading to customer misinformation, compliance errors, and long hold times.

Outdated answers

When product specs or company policies change, reps continue quoting obsolete terms.

Lengthy search pauses

Callers sit through awkward silences while agents search internal wikis and intranet files.

Compliance liabilities

In regulated industries like finance or health, inaccurate phone disclosures create legal risk.

High training overhead

New reps take 6 to 8 weeks to memorize complex documentation before handling live calls.

The Solution

Real-time document retrieval built specifically for voice

Movoice indexes your unstructured data and retrieves exact, concise answers in under 300ms.

Zero-hallucination guardrails

Strict factual grounding ensures the agent only speaks what is explicitly supported by your documentation.

Multi-format ingestion

Upload PDFs, Word docs, CSVs, Notion pages, Zendesk articles, or point to website URLs.

Continuous auto-sync

Set up automatic re-crawling so your agent stays in sync whenever your source documentation updates.

Conversational adaptation

Transforms dense technical documentation into natural, easy-to-understand spoken dialogue.

Citation & source logging

Inspect exact source citations for every answer given in post-call transcript analysis.

SMS document sharing

When callers ask for links or diagrams, the agent can send a direct SMS link while still on the call.

How it works

How Knowledge Base works

01

Upload your materials

Drop PDFs, paste URLs, or connect your existing knowledge base via API.

02

Preview & test

Ask questions in the interactive testing playground to verify accuracy and phrasing.

03

Attach to voice agent

Link your knowledge base to one or multiple inbound and outbound voice agents.

04

Auto-refresh on update

Your agent automatically learns new updates without any prompt re-engineering.

Transform your operations with Knowledge Base

Deploy AI voice agents with enterprise knowledge base in minutes.

No credit card required