A HIPAA Compliance Checklist for AI Voice Agents in Healthcare
Movoice Editorial Team
Jun 24, 20267 min read
If your voice agent touches patient information, HIPAA applies. A plain-language checklist of what to have in place and what to ask any vendor before you go live.
01When HIPAA is in scope
If your agent hears, stores, or transmits protected health information — names tied to appointments, symptoms, insurance details — you're handling PHI, and HIPAA applies to you and to any vendor in the path.
02The checklist
- A signed Business Associate Agreement (BAA) with every vendor that touches PHI
- Encryption of call audio and data in transit and at rest
- Access controls and audit logs for who can see recordings and transcripts
- A clear data-retention and deletion policy — keep only what you need, for as long as you need it
- Minimum-necessary handling: the agent should collect only the PHI the task requires
If a vendor won't sign a Business Associate Agreement, they should never be in a call path that carries protected health information. That's the first question to ask, not the last.
03What to ask a vendor
Ask where audio is processed and stored, which sub-processors are involved, how long recordings are kept, and how a patient's data is deleted on request. Vague answers are a red flag; compliant vendors document these plainly.
This article is general information, not legal advice — confirm your specific obligations with your compliance or legal team before launch.
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