Changelog: Warm Transfers, Per-Agent Voices, and Field Mapping
Movoice Editorial Team
Jul 05, 20263 min read
What shipped this cycle: smoother warm transfers, a voice per agent, and no-code field mapping into your CRM — plus a look at what's next.
01Warm transfers with context
When an agent hands a call to a person, it now passes a short spoken summary and the caller's details ahead of the connection, so your team picks up already knowing who's on the line and why. No more starting from scratch.
02A voice per agent
You can now set a distinct voice per agent, so your booking line and your support line can sound different on purpose. Voice is saved with the agent, so it stays consistent across every call.
03No-code field mapping
Map what the agent captures on a call — name, service, preferred time — directly to fields in your CRM without writing code. Bookings and summaries land in the right place automatically.
We're testing multi-language handoff and richer post-call analytics. Want early access? Reply to any Movoice email and we'll add you to the beta.
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